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Retention By Design - How The Environment Shapes Trust

Retention By Design - How The Environment Shapes Trust

Rachel Timmins
Published on: 18/09/2025

Step into your clinic for a moment — not as the practitioner, but as the patient. Pause at the front door. What do you notice first? Is it the warmth of a friendly greeting, or the clutter of an overfull reception desk? Is the waiting room calm and inviting, or does it hum with low-level stress?

Retention
The 3 Magic Words That Double Your Retention

The 3 Magic Words That Double Your Retention

Rachel Timmins
Published on: 18/09/2025

There’s a quiet moment at the end of every consult. The treatment is done, the questions answered, and the patient gathers their belongings, waiting for you to say the words that will guide what happens next.

Retention
The No Show

The No Show

Rachel Timmins
Published on: 18/09/2025

The No Show Rescue Playbook You Need Every clinic has been there. You’ve prepped the room, reviewed the notes, set aside the time… and the patient never walks through the door. It’s more than an empty chair....

Retention

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